Healthcare growth and retention live in interactions you can't see.

Ayla Engage turns enrollment calls, tours, live follow-up conversations, member service, and family interactions into structured intelligence to grow census, protect revenue, improve fit, and prevent churn.

How it works

Three simple steps turn invisible interactions into actionable intelligence.

  1. Capture

    Capture enrollment calls, tours, live follow-up interactions, member service conversations, and family updates through telephony integrations, ambient capture, or in-person workflows.

  2. Extract

    Healthcare-specific AI structures the hidden story inside every interaction: intent, friction, emotion, clarity, resolution, mismatch risk, and coaching opportunities.

  3. Route

    Insights flow automatically into dashboards, handoff memos, escalation queues, and coaching workflows so teams know what happened, what it means, and what to do next.

Four high-value Engage use cases

Ayla Engage turns non-clinical healthcare conversations and live interactions into structured intelligence for growth, fit, retention, and quality teams.

  • PACE & MA enrollment optimization: Convert more inquiries by understanding why prospects drop off, what top performers uncover, and which objections keep assessment scheduling and enrollment from moving forward.
  • Tour intelligence and prospect story capture: Turn tours, live inquiries, and follow-up interactions into structured prospect intelligence so teams understand why now, what is changing, and where mismatch risk may emerge.
  • Medicare Advantage retention: Identify members at risk of switching plans by analyzing sentiment, confusion, repeat issues, and intent signals across service and sales conversations.
  • Home care family experience: Monitor coordination and update interactions to ensure families feel heard, supported, and confident in your care.

The signals that drive growth are hiding in plain sight

Every inquiry, tour, service interaction, and family conversation contains intelligence you need to grow, retain, coach, and route effectively, but most of it disappears into notes or memory.

  • The growth black box: Without visibility, leaders cannot see what top performers uncover or what objections derail census after a strong inquiry, tour, or live follow-up.
  • The prospect story black box: The richest signal appears during a tour or live interaction: why now, where they live, how far family is, who is deciding, and what may later create fallout. Most of it never makes it into the CRM.
  • The retention and compliance black box: Service failures, switching intent, unresolved promises, and script risk show up in conversations before they appear in reports. Manual sampling means churn and compliance risk stay hidden too long.